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AN TIN BPO · VIETNAM BPO SERVICES

Vietnam customer serviceand BPO operations

Chinese–Vietnamese customer service, telesales, technical support and back-office operations for businesses growing in Vietnam and Southeast Asia.

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Photorealistic illustration of a customer service team collaborating in a modern contact centerCustomer operations
Illustrative image, for presenting service scenarios only
Chinese · Vietnamese
Voice · Online · Email · Ticketing
Phased trial launch
Service targets · Quality · Scheduling

Core services

Practical support for four common customer-operation needs

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Omnichannel customer service

Customer need
Inquiries are split across channels, making speed and response consistency difficult to maintain.
Work covered
Handle pre-sales questions, orders, logistics, returns, complaints and membership support.
Suitable channels
Voice, live chat, email, social platforms and tickets

Telesales & lead conversion

Customer need
Lead volume is high, but screening, follow-up and outcome reporting are not continuous.
Work covered
Screen leads, reach customers, introduce offers, book appointments and follow up.
Suitable channels
Voice, approved messaging, CRM and appointment records

Technical support

Customer need
Account, device and product-use questions are adding pressure to internal teams.
Work covered
Use the knowledge base for initial diagnosis, user guidance and escalation of complex issues.
Suitable channels
Voice, live chat, email and technical tickets

Back-office operations

Customer need
Order, document and ticket backlogs are slowing frontline service.
Work covered
Process orders, review documents, enter data, review content and verify business information.
Suitable channels
Business systems, tickets, email and approval workflows
Photorealistic illustration of an operations team reviewing quality and service performance
Illustrative image, for presenting service scenarios only

Why AN TIN BPO

Launch customer service smoothly in Vietnam

From language coordination and staffing preparation to quality checks and daily reporting, we help businesses run customer operations in Vietnam.

  • Vietnam market focusInclude local language, culture, consumer behavior and talent conditions in project assessment.
  • China–Vietnam collaborationReduce cross-border training, communication and operating-management friction.
  • Standardized deliveryConnect assessment, hiring, training, trial operations, QA and review in one loop.
  • Transparent operationsUse SLA, QA, CSAT, FCR, AHT and conversion measures to show performance.
Explore delivery in Vietnam

Project launch

Four steps from requirement review to daily improvement

See the launch steps
  1. 01

    Listen

    Map customer scenarios, knowledge, languages and risks

  2. 02

    Design

    Set service targets, scripts, roles, workflow, scheduling and quality checks

  3. 03

    Operate

    Recruit, train, launch, monitor and resolve exceptions

  4. 04

    Improve

    Use operating data to improve service and process

PROJECT INQUIRY

Confirm the need, then build the project plan

Share volume, channels, languages, service windows and systems so scope and launch conditions can be assessed.

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